Shipping & Returns


Can I return/exchange a shirt if it doesn't fit?

Everything that is made to order is final sale, (it will state in the product description if the item is made-to-order) with the exception of damaged goods.
Please carefully review all product information and sizing before making a purchase.

For all other items that are not made-to-order, we will accept unworn, unwashed, with tags on merchandise for return or exchange.  Returns and exchanges can be made within 30 days of purchase. Please allow 2-3 weeks for your return to be received and processed. You are responsible for the shipping fees for returning your items and the original shipping fees are non-refundable in case of returned items.

In the case of damaged or incorrect items received, items will be replaced if we are informed within 30 days of purchase.

 

Sale Items are final sale.

For items eligible for returns, they must be received back within 30 days. Shipping cost will not be credited and SMDS is not responsible for returns lost in transit.  

 

Order Timing
All apparel (t-shirts, sweatshirts, etc.) that is made to order takes about 2-7 business days to create and non-apparel (mugs, phone cases, etc.) takes 2-5 business days for production.

Non-made to order items (performance apparel, marathoner sweatshirts, etc) usually ships within five business days.

Custom marathon prints take an average of 5-10 days to produce. 

Please allow 10 days for jewelry creation.

Shipping time should be added on top of all these estimates, speed depends on product type and destination. If you're looking for an item to be delivered faster than USPS standard deliver, please reach out.

U.S. shipping ranges from 2 - 8 business days depending on destination, while international orders take 10 - 20 business days. 

 

International Orders
We do ship internationally! However, international orders are subject to import duties and taxes that are the recipients responsibility. You can check with your countries customs office to determine what these additional costs will be.  

Orders are shipped out as items are ready. If you wish to have your order held and all shipped together, please make a note at checkout. 

International order take 10 - 20 business days for delivery.

If you refuse a shipment from SMDS, you will be responsible for the original shipping charges, any import duties, fees and/or taxes incurred on the package, and the cost of returning the package. This amount will be deducted from your refund. 

 

Shipping Issues
SMDS is not responsible for items sent to the incorrect address or undeliverable items. Please check the shipping address closely before placing your orders. 

In case of returns, the customer is responsible for shipping. SMDS is not responsible for items lost in transit.  

SMDS is not responsible for delays in shipping caused by the USPS, weather or other events out of our control.